TERMS & CONDITIONS
Your contract with us
When you book with us you accept the conditions set out in this rental agreement. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please contact us by email or phone.
Vehicle rental period
You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 30 days.
If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published at the place you have rented the vehicle from.
Your responsibilities
a. You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security devices fitted to it or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel.
b. You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges, low branches, speed humps or kerbs.
c. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
d. You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.
e. You must let us know as soon as you become aware of a fault in the vehicle.
f. You must bring the vehicle back to the place we agreed, during the opening hours displayed at that place. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is reinspected by a member of staff
g. You will have to pay for reasonable costs of repair if:
i.We have to pay extra costs to return the vehicle to it’s condition when the pre-rental inspection was carried out (for example, if extra valeting time or pecial material or equipment is needed to restore the vehicle to its pre-rental condition); or
ii.you have damaged the inside of the vehicle
h. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
i. You must abide by any specific instructions relating to each car as explained during the familiarisation process
Accommodation
Except where specifically requested, your payment is for a specific level of accommodation rather than a specific accommodation provider. Where we cannot provide your first choice of accommodation we will provide a suitable alternative for the same price. In the event of disputes or issues with the independent accommodation provider we will endeavour to resolve these on your behalf.
Our responsibilities
We will provide accommodation to the advertised standard and type and we will provide touring notes to enable you to complete our touring routes. We have maintained the vehicle to at least the manufacturer’s recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period.
Property
We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of the contract.
Conditions for using the vehicle
The vehicle must only be driven by you and any other named driver, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence and meet the following criteria:
- be aged between 25 and 70 on the final day of hire
- has not been convicted of a motoring offence or had their licence suspended or had their licence endorsed with more than 6 fixed penalty points within the last five years
- has not been refused motor insurance
- does not have a mental or physical defect or infirmity that affects their ability to drive an unadapted vehicle (if in doubt, please contact us)
The hirer will not:
use the vehicle for hire or reward;
use the vehicle for any illegal purposes;
use the vehicle for racing, pace making, reliability testing and speed or teaching someone to drive;
use the vehicle while under the influence of alcohol or drugs;
drive the vehicle outside England, Scotland, Wales, unless we have given you written permission;
load the vehicle beyond the manufacturer’s maximum weight recommendations and make sure that the load is secured safely;
if the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if you do not have one.
Towing
You or any other authorised driver must not use the vehicle for towing.
Charges
We work out our charges using our current published price list. You will pay the following charges:
The rental and any other charge we work out according to this agreement;
Any charge for loss or damage resulting from you not keeping to condition 3.
A refuelling service charge if you have used, and not replaced, the quantity of fuel that we supplied at the start of the original rental. The charge will be based on the rates printed on this rental agreement or at the place where you rented the vehicle from.
All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay our reasonable administration chares which arise when we deal with these matters.
The reasonable cost of repairing any extra damage which was not noted on our Condition Form at the start of the agreement, whether you were at fault or not (depending on 4). And the reasonable cost of replacing this vehicle if it is stolen, depending on any insurance you have (as set out in 9), if any when we demand this payment.
Any costs or charges arising from the use of incorrect fuel
Any charges arising from Customs and Excise seizing the vehicle, together with a loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
Any published rates for delivering and collecting the vehicle.
Interest which we will add every day to an amount you do not pay us on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
Valued added tax and all other taxes on any of the charges listed above, as appropriate.
You are responsible for all charges, even if you have asked someone else to be responsible for them.
Insurance
Our vehicles are supplied with fully comprehensive insurance and AA breakdown cover. There is no Damage Waiver option available. A refundable deposit will be taken before hire commences to cover the insurance excess.
Choice of car
In the event of the chosen vehicle being unavailable for any reason, the hirer will offer an alternative vehicle if available. In the event of an alternative vehicle being unavailable the hirer’s responsibility is limited to return of all payments made by the hirer to date.
Gift Vouchers
Gift vouchers are valid for 12 months from the date on the voucher – where appropriate. For an administration fee of £25 vouchers may be transferred to an alternative driver – subject to meeting these terms and conditions – but no refund is available on unused. Once the gift voucher has been used to book a specific date then our normal cancellation policy applies (see 17).
Vehicle contents
The vehicle will be supplied with various contents including information pack, maps, guide books, spares, tools and other materials. These remain the property of the hirer and must be returned at the end of the hire period. Failure to do so will result in a charge for replacements.
No Smoking and Pets
Please do not smoke or allow pets into our vehicles. Failure to comply will result in hire being cancelled and a charge being levied.
What to do if you have an accident
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
make the vehicle secure;
tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
call our office straight away. You must then fill in our accident report form and send it to us immediately.
Data Protection
You agree that we may use any information you have given us to carry out our own market research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Agency (DVLA), debt collectors and any other relevant organisations. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose shown in the Data Protection Act 1998.
Cancellation Policy
In the event of cancellation by the hirer up to 21 days before the hire period commences we will refund the full payment subject to an administration fee of £75. For cancellations between 21 days and 48 hours before the hire we will refund 50% of the full payment. Cancellations of less than 48 hours before the hire period commences will forfeit the full payment. If for any reason we have to cancel the hire we will make a full repayment or offer an alternative holiday. Unused gift vouchers cannot be refunded once they have expired. Unused gift vouchers cannot be refunded but may be transferred o extended for 3 months subject to a discretionary administration fee of £25. We reserve the right to cancel the hire agreement if the driver does not meet our insurance requirements at any time or if the information supplied is incorrect or cannot be verified. In such instances we will refund the hire cost in line with our cancellation policy and subject to a discretionary cancellation fee.
Governing Law
This agreement is governed by the laws of the country in which it is signed. Any dispute may be s/ettled in the courts of that country.